The process by which questionnaires are provided to staff, visitors and patients for feedback is often referred to as?

• A. To evaluate staff performance
• B. Evaluation surveys
• C. To file legal records
• D. To track supply usage

Answer: (B)

Providing questionnaires to staff, visitors, and patients to gather their feedback is best described as an evaluation survey. This term signals a structured, purpose-driven collection of opinions and experiences used to assess how well services meet needs and to identify areas for improvement. It’s broader than simply evaluating staff performance or collecting general opinions, and it isn’t about filing legal records or tracking supplies. The emphasis is on using feedback to evaluate processes, quality of care, and the overall experience, often with anonymized responses to encourage honesty and drive actionable improvements.