Which groups are internal customers of the security department?

• A. Physicians and employees
• B. Patients and families
• C. Visitors
• D. Vendors

Answer: (A)

Internal customers are people inside the organization who rely on the security department to stay safe, have proper access, and receive timely incident response. Physicians and employees fit this because they work on-site, need badge access to restricted areas, and depend on security for protection during everyday operations and emergencies.

Patients and families, visitors, and vendors are outside the organization; they interact with security as external stakeholders to help them stay safe or manage access, but they aren’t part of the hospital’s day-to-day operations.