Which of the following is a common desire of a customer?

• A. To be charged more
• B. To wait longer
• C. To be left alone
• D. To have a problem solved

Answer: (D)

In customer service, the primary aim is to address the customer’s need and restore a satisfactory situation. A common desire is to have a problem solved. When someone interacts with hospital security or a front desk, they’re typically seeking a clear, effective resolution to their issue—whether it’s access, safety, information, or a procedural question. Providing a prompt, complete solution builds trust, reduces frustration, and helps the encounter feel constructive.

The other options represent outcomes customers generally want to avoid: being charged more implies unfair or unclear pricing; waiting longer adds unnecessary delay; being left alone might be preferable in some contexts but does not fulfill the goal of resolving a need. Focusing on solving the problem meets the core purpose of the contact and leaves the customer with a positive impression of the service.